Contact
We answer in 15 minutes.
Real people, in Vientiane, daily 7 a.m. to 10 p.m. Lao time. WhatsApp is the fastest way; email is fine if it's not urgent.
WhatsApp us
Fastest response — 15 minutes during operating hours, daily 7 a.m. to 10 p.m. Lao time.
+856 20 7895 9598
Open WhatsApp →Email us
For booking changes, refunds, or anything non-urgent. We reply within 24 hours.
hello@orchao.com
Send an email →Visit us
Drop in if you're in town. We have a small office in central Vientiane.
Vientiane, Lao PDR
Get directions →Become a partner
Guides, drivers, hotels, and tour operators looking to list on Orchao.
partners@orchao.com
Apply to join →Or send a message
For travelers who’d rather start with a form.
We monitor this inbox daily and reply within 24 hours.
Press & media
For journalists and editors.
For interview requests, story collaborations, or media partnerships, email press@orchao.com. Ken FJ Her, our founder, is available for interviews. We can also put you in touch with our hosts directly for on-the-ground stories. Lao-language interviews available with notice.
Topics Ken FJ Her speaks on
- Lao tourism and the post-pandemic recovery
- Building Lao-owned platforms in Southeast Asia
- The Laos–China Railway's effect on regional tourism
- Tourism economics and how value flows in the travel industry
- Highland community-based tourism
- The Hmong diaspora and travel back to ancestral regions
When we answer
Hours and response times.
| Channel | Hours | Response time |
|---|---|---|
| 7 a.m. – 10 p.m. Lao time, daily | 15 minutes | |
| 24/7 inbox monitored | 24 hours | |
| Phone call | 9 a.m. – 6 p.m. Lao time | Immediate or callback |
| Office | 9 a.m. – 5 p.m. Mon–Fri | Walk-in or appointment |